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Returns of Damged Goods
We use many courier companies to deliver orders, but mainly Royal Mail. If your purchase from Vitamins for Life online shop is in some way damaged in transit, please notify us within 24 hours of delivery. We will send you a pre-paid self addressed padded envelope bag for the return of the damaged product(s) Once we have received the damaged goods, we will send out a replacement order. Please note that we require the speedy return of damaged goods so we can claim against the courier. If you cannot return the damaged goods will cannot send you a replacement.
Returns of Unsatisfactory or Unwanted Products
When you receive your order, if you have decided to change your mind or find your purchase is either unsatisfactory or unwanted, we will offer a refund to your credit/debit card. We are able to do this if the goods are returned to us within 5 working days of their original delivery receipt. The returned goods must be in a condition for re-sale; undamaged, unopened and in their original packaging. It is the customer's responsibility to pay for the cost of the return postage and the goods remain the responsibility/property of the customer until they are signed back into stock at Vitamins for Life. We would advise all customers returning goods to use registered or recorded delivery method, or a shipping method wher the goods can be tracked. We cannot offer a refund on the original purchase delivery or return postage costs. Additionally there will be a 20% re-stocking charge.
PLEASE NOTE - ALL PROBIOTIC PRODUCTS CANNOT BE RETURNED TO US FOR A REFUND OR EXCHANGE, EXCEPT WHERE THEY ARE DAMAGED